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Data Retention Policy

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Effective Date: 08/10/25

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At Equafusion, we are committed to protecting the data of our users, clients, and partners. This Data Retention Policy outlines how long we retain personal data, the purposes for retention, and how data is securely handled, in accordance with applicable global data protection laws including the GDPR (EU), CCPA (USA), DPDP (India), and others.

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Purpose of Data Retention

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We collect and retain certain categories of data to:

  • Provide services to our users and clients

  • Fulfill contractual obligations

  • Maintain accurate business and financial records

  • Comply with legal, tax, and regulatory requirements

  • Improve system performance and security

  • Support operational and service-related activities

     

General Retention Periods

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We retain data only for as long as necessary to fulfill the purposes outlined above. Unless otherwise required by law or contractual obligation, we apply the following retention periods:

  • Client account information: Retained for 5 years from the end of client relationship

  • Contact and inquiry forms: Retained for 2 years

  • Service logs and usage records: Retained for upto 48 months

  • Invoices, payments, and billing records: Retained for upto 10 years, as required by tax authorities

  • Email communications and project documentation: Retained for 3 years post-project completion

  • Analytics data (via Google, Cloudflare, Meta): Retained in anonymized form for up to 24 months

     

Domain, Hosting & Third-Party Data

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If Equafusion purchases domains or third-party services (e.g., via GoDaddy, Dynadot, or others), relevant client data is retained in line with third-party retention policies, which may differ. Equafusion stores associated credentials and metadata as long as the service is active, or for up to 12 months after cancellation.

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User Rights Regarding Retained Data

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Under GDPR, DPDP, and similar regulations, users have the right to:

  • Request access to their stored data

  • Request corrections or deletion

  • Withdraw consent or request data portability

Such requests must be submitted to support@equafusion.com and will be processed in compliance with applicable law within the standard period (e.g., 30 days).

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Secure Deletion

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Data no longer required for legal or operational reasons is securely erased using irreversible methods. Backups containing expired data are purged during scheduled clean-up cycles.

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Exceptions to Standard Retention

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Certain data may be retained longer if:

  • Required to defend legal claims

  • Part of financial audits

  • Required by contractual agreement

  • Required under any investigation or law enforcement directive

     

Data in Backups and Archives

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Data stored in encrypted backups may remain for up to 24 months beyond standard retention periods for disaster recovery and legal compliance. Once expired, they are removed permanently in the next cleanup cycle.

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Updates to this Policy

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This Data Retention Policy may be updated periodically to reflect changes in regulatory requirements or internal practices. The latest version will always be available at https://www.equafusion.com/data-retention-policy

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Contact Information

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If you have questions or requests regarding this policy or your data:

Email: support@equafusion.com

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